Yes! We ship worldwide from Israel. You can find shipping options and rates at checkout. Please note that shipping times may vary depending on your location and local customs.

EU & UK customers: For a smoother delivery experience and no surprise VAT or customs fees, we recommend purchasing through our Etsy store. VAT is included there.

Most items are ready to ship within 1–3 business days. For made-to-order or customized pieces, please allow up to 7–10 business days. If you have a deadline, feel free to contact us — we’ll do our best to accommodate.

Estimated delivery times:

• Israel: 2–5 business days
• USA & Canada: 7–14 business days
• Australia & New Zealand: 10–20 business days
• Asia & Middle East: 7–14 business days
• Other countries: Varies (typically 10–20 business days)
  

All orders come with a tracking number.

We gladly accept returns within 14 days of delivery on non-customized, unworn items.

Buyers are responsible for return shipping costs. Please refer to our full Return Policy for more details.

Custom orders, made-to-order items, and sale items are final sale.

Some pieces can be resized or customized (stone, length, metal tone). Send us a message before placing an order — we’re happy to create something just for you.

Yes! All orders arrive in a beautiful Orétoille Jewelry gift box, ready for gifting. If it’s a special occasion, let us know — we’ll add a handwritten note at no extra charge.

Feel free to contact us at contact@oretoille.com or through our chat button. We usually reply within a few hours.

Orétoille Jewelry is more than jewelry — it's a quiet love letter in gold. We’re honored to be part of your story. ✨