Processing time: 1–3 business days (made-to-order pieces may need extra time).

Delivery estimates:

• Israel: 1–3 business days
• International Standard: 7–14 business days
• International Express: 3–5 business days
  
  Please note: delivery times are estimates and may vary due to customs or postal delays.

Yes. Once your order ships, you’ll receive a confirmation email with a tracking number.

Orders can be changed or cancelled within 24 hours of purchase. After that, production may already begin, and changes may not be possible.

I work with a mix of natural gemstones and lab-grown diamonds, always carefully selected for their beauty and quality. Each product description specifies the materials used.

Absolutely ✨ I love creating bespoke jewelry. If you’d like a design with a specific gemstone, engraving, or size, contact me and we’ll bring your vision to life.

Yes, some designs can be resized. Please contact me before placing your order so I can confirm if it’s possible for your chosen piece.

• 🌍 International orders: May be subject to customs duties or import taxes upon arrival. These fees are not included in prices or shipping and are the buyer’s responsibility.
• EU & UK customers: To avoid surprise fees, you may also shop via my [Etsy store], where VAT is already included.
• US customers: Starting August 29, 2025, all parcels may be subject to tariffs, regardless of order value. Any fees are collected by U.S. customs before delivery.

No — invoices are sent digitally by email. Packages contain only your jewelry, beautifully wrapped and ready for gifting.

Yes, within 14 days of delivery, if the item is unworn, in original packaging, and accompanied by proof of purchase.

✨ Please note: custom orders, gift cards, and sale items are non-returnable.

Email me at contact@oretoille.com or send a message via WhatsApp at +972 527345466.

Once your return is received and inspected, refunds are issued to your original payment method within 5–7 business days.

Direct exchanges aren’t available. If you’d like a different piece, please return your item and place a new order.

If your order arrives damaged or you receive the wrong piece, please contact me immediately with a photo — I’ll make it right.

Your Orétoille jewel is designed to be worn and loved every day.

• It is perfectly fine to wash your hands or take a shower while wearing it.
  Please avoid swimming pools, perfumes, or strong chemicals, as these may damage the stones over time.
  Store your piece in its original box or a soft pouch when not in use.
  To keep the shine, gently clean with a soft cloth.

Yes! Every Orétoille jewel is packaged with care and elegance. If it’s for a special occasion, let me know and I’ll add an extra touch of charm.