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Go to the shopFrequently asked questions
How long does it take for home delivery?
Most orders are ready in 1–3 business days. Made-to-order pieces may need more time. Delivery usually takes 5–7 business days in Israel, 14–21 business days with International Standard, and 5–7 business days with International Express. Customs or postal delays can lengthen the wait.
Will I get a tracking number once my order is on its way?
Yes. When your order ships, you receive a confirmation email with a tracking number. You can follow the piece as it makes its way to you.
Can I change or cancel my order after checkout?
You can change or cancel your order within 24 hours of placing it. After that, the making may already be underway, and changes may no longer be possible.
Do I need to pay customs or VAT?
International orders: May be subject to customs duties or import taxes upon arrival. These fees are not included in prices or shipping and are the buyer’s responsibility.
EU & UK customers: To avoid surprise fees, you may also shop via my Etsy store, where VAT is already included.
US customers: Starting August 29, 2025, all parcels may be subject to tariffs, regardless of order value. Any fees are collected by U.S. customs before delivery.
Do you include invoices in the package?
No — invoices are sent digitally by email. Packages contain only your jewelry, beautifully wrapped and ready for gifting.
Can I return a piece?
Yes, you may return a piece within 30 days of its arrival, provided it remains unworn, cradled in its original packaging, and accompanied by proof of purchase. Custom orders, gift cards, and sale treasures, however, are final and non-returnable.
How do you begin a return?
To start a return, email contact@oretoille.com or send a WhatsApp message to +972 527345466. You’ll get the next steps from there.
How long does it take to receive a refund?
Once your return is received and inspected, the refund finds its way back to your original payment method within 5–7 business days.
Do you offer exchanges?
Direct exchanges aren’t available. If you’d like a different piece, please return your item and place a new order.
What should you do if your piece arrives damaged or incorrect?
If your piece arrives damaged or incorrect, contact Oretoille right away with a photo. The issue will be handled as quickly as possible.
