Refund policy

At Orétoille, every piece of jewelry is thoughtfully handcrafted with care and intention. We want you to treasure your jewelry. If for any reason you are not completely satisfied with your purchase, we are here to assist you.

Returns & Eligibility

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return:

• The item must be unworn, undamaged, and in its original, pristine condition.
• It must be returned in its original Orétoille packaging (including any pouches, boxes, or certificates provided).
• Proof of purchase (order number or receipt) is required.

To initiate a return, please contact us at contact@oretoille.com with your order number and reason for return. Once approved, we will provide you with the return shipping address.

Note: Items sent back to us without first requesting a return will not be accepted. Customers are responsible for return shipping costs. We strongly recommend using a trackable and insured shipping service, as we cannot be held responsible for items lost or damaged in transit.

Non-Returnable & Custom Items

Due to the bespoke nature of handcrafted jewelry, the following items cannot be returned or exchanged:

• Custom & Made-to-Order Pieces: Jewelry customized with specific gemstones, altered designs, or personalized engravings.
• Resized Rings: Items that have been custom-sized or modified upon request prior to shipping.
• Gift Cards & Sale Items.

Ring Resizing

We understand that finding the perfect fit can sometimes be tricky. If your ring doesn’t fit quite right, please contact us. While custom-sized pieces are final sale, we offer resizing services where technically feasible for a small service fee plus shipping costs.

Damages & Issues

Please inspect your package upon arrival. In the rare event that your jewelry arrives damaged, defective, or if you receive the wrong item, please contact us immediately at contact@oretoille.com with photo documentation. We will evaluate the issue and arrange a repair, replacement, or solution right away.

Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.

Original shipping fees are non-refundable.

If you have any questions regarding our policy, please feel free to reach out to us at contact@oretoille.com